Useful Information

Phone: 03 9762 1933
Fax: 03 9761 1003

Address: 152 Boronia Road, Boronia VIC 3155

We are located on the corner of Park Crescent and Boronia Road.

Access to parking is from Park Crescent or Cypress Avenue. (Melways 64K9)

Disabled Access provided via both Boronia Road entrance or car park entrance.

After-Hours Services

Doctor Doctor: 13 26 60
Angliss Hospital Emergency Department: 9759 1910
Knox Private Hospital Emergency Department: 9210 7400
After Hours GP Clinic: Ph: 8820 7500 Address: 36 Wellington Road Box Hill 3128

Help Lines

Suicide Line: 1300 651 251
Life Line: 13 11 14
Poisons Information: 13 11 26

About Us

Appointments

To minimize delays, consultations are by appointment only. Every effort will be made to accommodate your preference for doctor and time. We also ensure that there are appointments available each day for patients who find themselves ill. If your usual doctor is not available please feel free to see any of the other doctors in the Clinic. You are also able to change doctors if you wish. Longer appointments are available when required, please inform our receptionists if this is necessary. If you are unable to keep your appointment, please let us know well in advance so that we can give your appointment to someone else.

Medical Emergencies

Emergencies will be attended to immediately. Patients with appointments will be contacted if there is any unforeseen delay or if your doctor has been called away, please ensure we have your correct details when making an appointment.

Home Visits

Home Visits may be possible for patients in nursing homes that have been current patients of our clinic. Please call Reception to enquire about a home visit.

After-Hours arrangement

Our Locum service offers after-hours treatment in your own home. When we are closed you can obtain urgent medical care by telephoning the Home Doctor Service on 13 26 60.

Medical Certificates

If you require a certificate please ask the doctor during the consultation. Medical certificates are legal documents and doctors are not permitted to backdate them.

Fees and Billing Arrangements

Standard Consultation is $81.00 (after 6pm weekdays and on Saturday mornings the rate is $88.00). Medicare will rebate $38.20.

Long Consultation is $148 (after 6pm weekdays and on Saturday mornings the rate is $149.00). Medicare will rebate $73.95.

Senior Health Care Card and Health Care Card holders are given a substantial discount and all Pension Card holders and Gold Veteran Affairs patients are bulk billed.

We do not bulk bill after 6pm or on Saturdays.

If you pay your consultation in full on the day, we can submit an online Medicare claim for you; your rebate will be paid directly into your nominated bank account.

Immunisation: For services not covered by Medicare, you will be responsible for payment at the time of consultation by cash or credit card.

Procedures: Generally there is an out of pocket expense of $50.00 for all procedures.

Work Place Injuries: Accounts for work injuries are the responsibility of the patient. We charge the same rate as a private patient unless the work cover claim has been accepted by the employer. The account is then sent directly to the employer/insurance company.

Test Results

It is very IMPORTANT that you phone us for your test results. These are generally available 3 days after your test. Do not assume that your results are ok or that we will contact you. It is your responsibility to ensure that you have received your results. Please call between 1 & 2 pm for test results.

Prescriptions

If you are taking prescribed medication, it is important for your condition to be reviewed regularly. Repeat prescriptions will not be issued unless you attend your doctor for review, except in special circumstances by arrangement with your doctor. In these cases there may be a cash charge of $10.00 for your doctor’s time. This will be an out of pocket expense and not claimable with Medicare.

Telephone Enquiries

When telephoning the Clinic it is very helpful to tell the receptionist your name so that your records can be accessed quickly. The doctors find it difficult to interrupt consultations to answer telephone calls. If you have a query and our receptionist or nurse is unable to help you, a message will be left for the doctor. Doctors are usually available by telephone between 1pm and 2pm weekdays; please check your doctor’s availability with the receptionist. Consulting patients over the phone is difficult and unfair to both patient and doctor. If you are having problems, it is more sensible to make an appointment.

Of course, emergencies are an exception, so please make it clear if the matter is urgent.

Referrals

Specialist referrals require an assessment of your condition by the doctor and preparation of a referral letter. Referrals will not be issued unless you attend your doctor for assessment, except in special circumstances by arrangement with your doctor. In these cases there may be a cash charge $10.00 for your doctor’s time. This cost will be entirely out of pocket as Medicare does not cover services without consultation. Referrals cannot be backdated.