Patient Information

Please read below the important information for all new and current patients at our Medical Centre. If you do not understand any of the below information, please speak to our friendly reception staff over the phone or at your next appointment.


To minimise delays, consultations are by appointment only. Every effort will be made to accommodate your preference for doctor and time. We also ensure that there are appointments available each day for patients who find themselves ill. If your usual doctor is not available please feel free to see any of the other doctors in the Clinic. You are also able to change doctors if you wish. Longer appointments are available when required, please inform our receptionists if this is necessary. If you are unable to keep your appointment, please let us know well in advance so that we can give your appointment to someone else.

Zero Tolerance Policy

Boronia Medical Centre has a Zero Tolerance policy for abusive or threatening behaviour directed against doctors, staff or patients.

This includes shouting, swearing, threats, name calling, racist comments and inappropriate gestures.

Without exception, abusers will be required to leave the clinic immediately and transfer their medical care to another practice.

Medical Emergencies

Emergencies will be attended to immediately. Patients with appointments will be contacted if there is any unforeseen delay or if your doctor has been called away, please ensure we have your correct details when making an appointment.

Home Visits

Home Visits may be possible for patients in nursing homes that have been current patients of our clinic. Please call Reception to enquire about a home visit.

After-Hours arrangement

Our Locum service offers after-hours treatment in your own home. When we are closed you can obtain urgent medical care by telephoning the Home Doctor Service on 13 26 60.

Medical Certificates

If you require a certificate please ask the doctor during the consultation. Medical certificates are legal documents and doctors are not permitted to backdate them.

Fees and Billing Arrangements

Standard Consultation is $81.00 (after 6pm weekdays and on Saturday mornings the rate is $88.00). Medicare will rebate $38.75.

Long Consultation is $148 (after 6pm weekdays and on Saturday mornings the rate is $149.00). Medicare will rebate $75.05.

Senior Health Care Card and Health Care Card holders are given a substantial discount and all Pension Card holders and Gold Veteran Affairs patients are bulk billed. Skin excisions, iron infusions, all procedures and wound dressings are privately billed for all patients including pension card holders.

We do not bulk bill after 6pm or on Saturdays.

Telehealth: Telehealth appointments are only available to patients who have been to our clinic in the past 12 months. It is not available to new patients. Teleconsults are billed as per our standard consultation fees.

If you pay your consultation in full on the day, we can submit an online Medicare claim for you; your rebate will be paid directly into your nominated bank account.

Immunisation: For services not covered by Medicare, you will be responsible for payment at the time of consultation by cash or credit card.

Procedures: Fees apply and procedures are generally not bulk billed.

Work Place Injuries: Accounts for work injuries are the responsibility of the patient. We charge the same rate as a private patient unless the work cover claim has been accepted by the employer. The account is then sent directly to the employer/insurance company.

Test Results

We use an automated results system which will send an SMS to your mobile phone regarding your results. If you have opted out of SMS or do not have a mobile phone, we ask you call to check your results have been received and reviewed. Please do not assume your results are normal if you do not hear from us. 


If you are taking prescribed medication, it is important for your condition to be reviewed regularly. Repeat prescriptions will not be issued unless you attend your doctor for review, except in special circumstances by arrangement with your doctor. In these cases there may be a cash charge of $10.00 for your doctor’s time. This will be an out of pocket expense and not claimable with Medicare. We will generally decline phone scripts if you have not attended within the past 3 months. 

Telephone Enquiries

If you have a query and our receptionist or nurse is unable to help you, a message will be left for the doctor. Doctors cannot interrupt consults to take phone calls. If you are having problems, please make an appointment with one of our doctors.

Of course, emergencies are an exception, so please make it clear if the matter is urgent.


Specialist referrals require an assessment of your condition by the doctor and preparation of a referral letter. Referrals will not be issued unless you attend your doctor for assessment, except in special circumstances by arrangement with your doctor. In these cases there may be a cash charge $10.00 for your doctor’s time. This cost will be entirely out of pocket as Medicare does not cover services without consultation. Referrals cannot be backdated under any circumstances. It is the patients responsibility to make sure they have a valid referral prior to attending specilaist appointments.